clintard
Well-Known Member
I am absolutely, downright disgusted with my "former" bank.
I wont mention the name. Ive been a member for 10 years now. Since my first paper route when i was 14.
4 years ago i had just bought a car. The door lock keys were the wrong ones, so the dealership had to order some new ones. My dumb ass left the headlights on, and ran the battery dead. With only the wireless keyfob to open the doors, i was locked out with a dead battery. Called the towing service, he had to jimmy the door and jump me. Cost me 80$ because he was so far away and the only one i could get to come where i was. Guy got me going and i didnt have enough cash on me so i asked him to follow me down to an atm machine so i could pay him. Got to the atm machine and couldnt get any money out. My account had 0$ in it. completely drained. Guy impounded my car and left me literally hitch hiking. Turns out my bank had put all my money and my paycheck into some old ladys savings account. took 2 weeks to get resolved, flat busted broke. Should have been smart and switched banks then....
Fast forward. I travel for work and sometimes im gone for 3 months at a time.
Visa was breached and a ton of peoples information was exposed. 6 or so weeks ago My bank sent a letter out explaining they were canceling my old debit card and sending me a new one. I was never home to get the letter in the mail, so had no clue what was going on. My card got shut off and i couldnt use it. Called the bank and after talking to literally 5 different people moving up the latter i finally convinced someone to turn my old card back on but i could only use it at atm machines with my pin. That was fine and worked fine for a while and the plan was to do that until i got a chance to get home and get the new card out of the mail and activate it etc.
Tuesday i went to get money out of an atm machine and it kept declining me. I couldnt figure out why, so i called the bank again hoping to get it working so i could eat, etc. I was told i had a daily limit and was over the limit because my house payment went through. The lady told me she would raise the limit and id be ok to use it when i got off work.
Well im travling down the railroad tracks, i cant just stop what im doing to go to the atm anytime i want, i dont get typical breaks etc. I literally work from sun up to sun down a lot of days. I trusted that the problem was fixed and went ahead and worked untill 8pm that night.
Finally got off work, STARVING, havnt eaten anything all day, was running late didnt get breakfast, got stuck out on the tracks and had some problems with m truck, just a horrible day. Go to the atm machine to get some cash so i could eat, and its the saaaaaaaame damn problem. Cant get a dime. Bank dosnt have any kind of 24 hour assistance or emergency number to call. Left some nasty messages, boiling lava hot ready to FLIP OUT.
Went without a meal that day and was desperate enough to chow down on crusty stale bread and stale cereal for breakfast from the hotel. Ended up borrowing 50$ from a guy i work with.
When i got a chance i called the bank again, madder than a hornet asking what the deal was. I was told my card was permanently shut off and they absolutely could not turn it back on, contrary to what someone else had told me the first time this happened.
So, this time they tell me that i need to get the new card and activate it and my problems would be resolved. Had my elderly grandparents drive to my town, had to call the post office and beg them to let my folks get my mail. Had them overnight the new card to my hotel. Cost them 30$ plus time and gas.
Next day i get the card, but again im working an extremely long day and didnt get back to the hotel until after 7pm. Got the card, go to the atm, and now it tells me invalid pin. Cant use the new card...
Today, i call the bank again, extreeeeeemely upset, and ask to be transfered to the highest ranking person i could speak with. Ended up taking to the vice president.
Now they tell me, i should have recieved a pin number seperately that was needed to activate the new card. I had the grandparents dig through the mail again and the bank didnt send it. Lady looked it up and couldnt find record it was sent. OOOPSIE WERE SORRY.
Then they inform me, even if i had the pin, i couldnt use it to activate the card anywhere but there actual atm machines. Im out of state so that aint gonna work.
After 3 hours of phone tag, trying to get some help with my situation, they told me they would turn the card on but i would only be able to use it as a credit card. I need cash money to pay tolls and other work expenses. I cant go without cash. The vice president herself tells me that i can go to any walmart and use the card to pay for something, then opt for cash back at the register.
I didnt trust a word she said. I took off a half day early from work, went on a wild goose chase in a truck that gets 5mpg using company fuel to find a walmart in Milwaukee....
Get to walmart, get some stuff i desperately needed, get to the register and tell the girl im sorry but i might have problems, swipe the card, which is being ran as credit, go to sign and the girl says its asking for another form of payment... DECLINED OF COURSE.... and quite embarrassing!
This time, my top blew off with more energy than every sun in the universe. Im fucking PISSSED.
Good thing i took off work early, had a hunch id have more problems! Go to call these bastards, and my tone aint peachy. They realize the fucked up again, and keep sending me to peoples voicemails and wont let me talk to a fucking human. I kept calling back, asking to speak with someone. this place is going to close in a few hours. They keep sending me to voice mails, and then as my temper got hotter and hotter, started hanging up on me.
FINALLY i got to talk to the vice president again. She realizes they screwed up, never activated the card like they said they would. Tells me to go back in and try to use it again. Tells me they no longer want me as a customer and would like it if i closed out my account when i get home. I go back in and used it, worked fine.
Im disgusted with them by now. Making ME out to be the bad guy. Im a complete fool because i dont have a backup credit card. I dont believe in credit cards. they are evil. i want no part of that. This lady is reaming me, calling me a liar saying i should have had a chance to go home and do all this. I cant take off work. Would cost me 400$ or more from lost time, not to mention the fuel it would cost my company to drive this huge ass truck back down there, and then the lost money on the contract were working on being down for a few days....
I call this lady back when i get back to my hotel. I ask to be reimbursed for all the money this has cost me. 30$ to have the new card overnight mailed. half days lost wages taking off work to deal with it. Gas money it cost the grandparents to help me out. She absolutely refused, and got nasty with me...
Grandparents took out almost 80,000 and transfered it to a credit union because of this and the way theyve treated me and handled the whole thing. I explain to this bitch im sending letter to the editor of every paper with that bank in there town, and thinking about getting a petition going to boycott these fuckers. Still pissed as a hornet, not getting anywhere with her. I drop it. Go on with my evening.
This place closes at 630pm. Apparently they didnt like what i said. I still have no way to get cash, but at least i could eat for the weekend before asking for cash advance from work monday.
they knew i was low on cash. The dirty rotten fuckers waited until 5 minutes before they closed. Called me and left a message saying my account has been closed. Card shut off. Check with my balance mailed to my address as well as a paper stating im not allowed on the property of ANY of there banks in the country, and they were calling the cops to inform them that i am perceived as a threat. I never once threatened anyone with more than a boycott. I did however cuss my head off and scream like a banshee, progressively worse and worse as problems compounded and i got the run around. Anyone in my shoes would have.
Get a call from the cops saying hey we got a call from this bank, your not allowed on there property, youve been informed. Guy was cool, sided with me. couldnt believe the story.
So now, im stuck with 12$ to eat on until monday. Looks like the dollar menu at mcd's it is!
I wont mention the name. Ive been a member for 10 years now. Since my first paper route when i was 14.
4 years ago i had just bought a car. The door lock keys were the wrong ones, so the dealership had to order some new ones. My dumb ass left the headlights on, and ran the battery dead. With only the wireless keyfob to open the doors, i was locked out with a dead battery. Called the towing service, he had to jimmy the door and jump me. Cost me 80$ because he was so far away and the only one i could get to come where i was. Guy got me going and i didnt have enough cash on me so i asked him to follow me down to an atm machine so i could pay him. Got to the atm machine and couldnt get any money out. My account had 0$ in it. completely drained. Guy impounded my car and left me literally hitch hiking. Turns out my bank had put all my money and my paycheck into some old ladys savings account. took 2 weeks to get resolved, flat busted broke. Should have been smart and switched banks then....
Fast forward. I travel for work and sometimes im gone for 3 months at a time.
Visa was breached and a ton of peoples information was exposed. 6 or so weeks ago My bank sent a letter out explaining they were canceling my old debit card and sending me a new one. I was never home to get the letter in the mail, so had no clue what was going on. My card got shut off and i couldnt use it. Called the bank and after talking to literally 5 different people moving up the latter i finally convinced someone to turn my old card back on but i could only use it at atm machines with my pin. That was fine and worked fine for a while and the plan was to do that until i got a chance to get home and get the new card out of the mail and activate it etc.
Tuesday i went to get money out of an atm machine and it kept declining me. I couldnt figure out why, so i called the bank again hoping to get it working so i could eat, etc. I was told i had a daily limit and was over the limit because my house payment went through. The lady told me she would raise the limit and id be ok to use it when i got off work.
Well im travling down the railroad tracks, i cant just stop what im doing to go to the atm anytime i want, i dont get typical breaks etc. I literally work from sun up to sun down a lot of days. I trusted that the problem was fixed and went ahead and worked untill 8pm that night.
Finally got off work, STARVING, havnt eaten anything all day, was running late didnt get breakfast, got stuck out on the tracks and had some problems with m truck, just a horrible day. Go to the atm machine to get some cash so i could eat, and its the saaaaaaaame damn problem. Cant get a dime. Bank dosnt have any kind of 24 hour assistance or emergency number to call. Left some nasty messages, boiling lava hot ready to FLIP OUT.
Went without a meal that day and was desperate enough to chow down on crusty stale bread and stale cereal for breakfast from the hotel. Ended up borrowing 50$ from a guy i work with.
When i got a chance i called the bank again, madder than a hornet asking what the deal was. I was told my card was permanently shut off and they absolutely could not turn it back on, contrary to what someone else had told me the first time this happened.
So, this time they tell me that i need to get the new card and activate it and my problems would be resolved. Had my elderly grandparents drive to my town, had to call the post office and beg them to let my folks get my mail. Had them overnight the new card to my hotel. Cost them 30$ plus time and gas.
Next day i get the card, but again im working an extremely long day and didnt get back to the hotel until after 7pm. Got the card, go to the atm, and now it tells me invalid pin. Cant use the new card...
Today, i call the bank again, extreeeeeemely upset, and ask to be transfered to the highest ranking person i could speak with. Ended up taking to the vice president.
Now they tell me, i should have recieved a pin number seperately that was needed to activate the new card. I had the grandparents dig through the mail again and the bank didnt send it. Lady looked it up and couldnt find record it was sent. OOOPSIE WERE SORRY.
Then they inform me, even if i had the pin, i couldnt use it to activate the card anywhere but there actual atm machines. Im out of state so that aint gonna work.
After 3 hours of phone tag, trying to get some help with my situation, they told me they would turn the card on but i would only be able to use it as a credit card. I need cash money to pay tolls and other work expenses. I cant go without cash. The vice president herself tells me that i can go to any walmart and use the card to pay for something, then opt for cash back at the register.
I didnt trust a word she said. I took off a half day early from work, went on a wild goose chase in a truck that gets 5mpg using company fuel to find a walmart in Milwaukee....
Get to walmart, get some stuff i desperately needed, get to the register and tell the girl im sorry but i might have problems, swipe the card, which is being ran as credit, go to sign and the girl says its asking for another form of payment... DECLINED OF COURSE.... and quite embarrassing!
This time, my top blew off with more energy than every sun in the universe. Im fucking PISSSED.
Good thing i took off work early, had a hunch id have more problems! Go to call these bastards, and my tone aint peachy. They realize the fucked up again, and keep sending me to peoples voicemails and wont let me talk to a fucking human. I kept calling back, asking to speak with someone. this place is going to close in a few hours. They keep sending me to voice mails, and then as my temper got hotter and hotter, started hanging up on me.
FINALLY i got to talk to the vice president again. She realizes they screwed up, never activated the card like they said they would. Tells me to go back in and try to use it again. Tells me they no longer want me as a customer and would like it if i closed out my account when i get home. I go back in and used it, worked fine.
Im disgusted with them by now. Making ME out to be the bad guy. Im a complete fool because i dont have a backup credit card. I dont believe in credit cards. they are evil. i want no part of that. This lady is reaming me, calling me a liar saying i should have had a chance to go home and do all this. I cant take off work. Would cost me 400$ or more from lost time, not to mention the fuel it would cost my company to drive this huge ass truck back down there, and then the lost money on the contract were working on being down for a few days....
I call this lady back when i get back to my hotel. I ask to be reimbursed for all the money this has cost me. 30$ to have the new card overnight mailed. half days lost wages taking off work to deal with it. Gas money it cost the grandparents to help me out. She absolutely refused, and got nasty with me...
Grandparents took out almost 80,000 and transfered it to a credit union because of this and the way theyve treated me and handled the whole thing. I explain to this bitch im sending letter to the editor of every paper with that bank in there town, and thinking about getting a petition going to boycott these fuckers. Still pissed as a hornet, not getting anywhere with her. I drop it. Go on with my evening.
This place closes at 630pm. Apparently they didnt like what i said. I still have no way to get cash, but at least i could eat for the weekend before asking for cash advance from work monday.
they knew i was low on cash. The dirty rotten fuckers waited until 5 minutes before they closed. Called me and left a message saying my account has been closed. Card shut off. Check with my balance mailed to my address as well as a paper stating im not allowed on the property of ANY of there banks in the country, and they were calling the cops to inform them that i am perceived as a threat. I never once threatened anyone with more than a boycott. I did however cuss my head off and scream like a banshee, progressively worse and worse as problems compounded and i got the run around. Anyone in my shoes would have.
Get a call from the cops saying hey we got a call from this bank, your not allowed on there property, youve been informed. Guy was cool, sided with me. couldnt believe the story.
So now, im stuck with 12$ to eat on until monday. Looks like the dollar menu at mcd's it is!
